Contact Us

If you have a question, suggestion, or just need a little more detail, you can contact us using any of the options below.

Into self-help? Check out our FAQs for quick and easy answers.

The College Ave Support Team is Here For You

*By texting us, you expressly consent to us texting you at the number from which you initiated the text conversation. You may reply “Stop” and we will no longer text you related to the text conversation, such a reply will only revoke consent for that text conversation and does not impact other consents you may have provided to us. Message & data rates may apply.


Mon - Fri: 9 am to 9 pm ET

for all of your pressing questions.


Available 24/7 for lost or stolen cards and transaction disputes.

For all other calls: Mon - Fri 9am to 8pm ET

If you are a school representative and need assistance, please chat, email, or call us:


Mon - Fri 9am to 8pm ET

College Ave Student Loans
c/o University Accounting
Services P.O. Box 5863
Carol Stream, IL 60197-5963

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